Home > Store FAQ'S
Our Pledge To You!

Shopping with CrazyQuiltingSupplies.com is always easy, safe and secure!

SHOPPING!
The use of the "Quick View" buttons allows you to shop without ever leaving the page you are on until you are ready to move to another category. Just click on the "Quick View" button and you will find it easy to choose your desired quantity and add it to your cart.
Inside the "Quick View" window, you may also find additional images of the product.

We have installed a "Soft Cart" so that you are never taken off the site to your shopping cart until you are ready.

If you ever want to visit your "cart" during your shopping visit, please use the link on the top lavender navigation bar to the right of our "Search" feature.



SHIPPING!
Crazy Quilting Supplies uses the United States Postal Service for all of their shipping needs!

You have the options of First Class, Standard Post and/or Priority shipping.


And, as always, if you ever pay more for your shipping than it takes to mail your package, you will be refunded the difference.


Crazy Quilting Supplies ships on Wednesday and Saturday!
(However, if you are in a hurry for your items, just give us a call and we can accommodate you on a different day.)


If you need a gift mailed from the shop, we will gladly help you with that. Gift wrapping, if needed, is free. Be sure to notate on the invoice if it is a gift and please include their full name and complete mailing address. If you would like to include a message, we will gladly include that for you as well.

PAYMENT SECURITY!

You have the option of paying for your purchase with a credit/debit card, check or money order. We also offer Paypal as a payment method, which is one of the most secure payment gateways in the industry! With 256 bits of encryption, you can be assured that your credit card purchases are safe and secure!

Crazy Quilting Supplies and Paypal, both, are PCI compliant!





You may also choose to mail in your payment with either a check or money order made payable to Thearica Burroughs. In the case of payment via check, Crazy Quilting Supplies reserves the right to hold your order until the check has cleared your bank.


RETURNS
Returns will be accepted within 21 days of original order date as long as the merchandise is in the original condition it was mailed to you in.

Refunds will be given within 5 days of delivery back to the shop.


Postage is NON-refundable unless we are at fault by sending the wrong merchandise. We will assume all postage charges in that event.

We will NOT refund any monies on merchandise that comes back to my shop damaged, smelling of tobacco products, that are wet, dirty or stained, or that have pet dander on them.
(Postage to return these items back to you will be your responsibility)


Due to copyright laws.... patterns and books may not be returned.

Private commissioned quilts are non-refundable.


Prize Winning Gift Certificate Shopping

1. Beaded Cabachons are restricted from being a choice for the gift certificates when you shop to claim any prize for any of the challenges that will be held here on the website. We have these available solely to help the artist and profit zero on this item.

2. Silk ribbon and Czech Glass Buttons must be limited to only half of the face value of the gift certificates for prize winnings as we do not mark the wholesale price up much on these 2 products in order to offer them as economical as we can to everyone.

>Thank you for understanding the new rules in place for gift certificate winnings.<

If however, you have received a gift certificate from a friend for your birthday or other special occasion, and you have come here to shop, you may use your gift certificate for anything in the store.


Image Protection
All images on our website are protected. The ability to right click and save is non-functional. This protects our customer images should they have their work displayed on the website.



Privacy Policy
Crazy Quilting Supplies is committed to keeping your personal information strictly private. Under no circumstances will your information ever be shared or sold to other companies or individuals. We take this very seriously.

Email addresses that users provide for order processing may be used to ask questions, respond to inquiries or send updates pertaining to a certain order. If a user decides to sign up for our newsletter, they will receive emails that include new products and shop updates. If at any time you would like to unsubscribe from receiving future emails, you will find an unsubscribe link at the bottom of each email.


These faq's may be updated at any time. If something changes we will revise the updated date at the bottom of this page. You acknowledge and agree that it is your responsibility to review these policies periodically and become aware of any changes as they may refer to you.

Last updated on February 27, 2014 at 1:37 p.m. Eastern time.